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Active Communications
Support & Maintenance installation Coventry and Midlands
Our Services

Proactive Support That Keeps Your Systems Running

We provide ongoing support and maintenance for security and connectivity systems so problems are resolved quickly and avoidable faults are picked up early.

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Keeping your security and communications systems running reliably

Installation is only part of the job. Businesses also need systems that continue to perform well months and years later. We provide maintenance and support for CCTV, access control, network infrastructure and telephony across Coventry, Warwickshire and the Midlands, including many systems that were originally installed by other providers.

Support can include planned maintenance visits, health checks, fault finding, repairs, user changes and advice on upgrades where older equipment is starting to hold you back. The aim is simple: fewer avoidable issues, less downtime and clearer support when you need it.

Camera brands we install

We are not tied to a single manufacturer. We specify the right camera for each site - from cost-effective commercial-grade options to NDAA Section 889-compliant brands for schools, public sector bodies and organisations with US supply chain requirements.

Dahua logo

Dahua

Standard

Reliable and cost-effective. Good range of specialist cameras including fisheye, multi-sensor and PTZ. Suitable for commercial settings not subject to NDAA procurement restrictions.

Hikvision logo

Hikvision

Standard

Market-leading image quality and value. Our most commonly specified brand for commercial, retail and industrial sites. As a Hikvision VASP we have direct manufacturer training and support.

Genie logo

Genie

NDAA 889 ✓

NDAA Section 889 compliant. UK-distributed. Good value for commercial, education and public sector sites where NDAA compliance is required without the premium of Axis or Hanwha.

Hanwha logo

Hanwha

NDAA 889 ✓

South Korean. NDAA Section 889 compliant. Strong on-board analytics capability. A good choice for schools and public sector sites requiring NDAA compliance with advanced detection features.

Axis logo

Axis

NDAA 889 ✓

Swedish-manufactured. NDAA Section 889 compliant. Our first choice for public sector sites, local authorities, NHS trusts and organisations with US supply chain obligations.

HiLook logo

HiLook

Standard

Hikvision-backed brand. Economical option for budget-conscious commercial installs. Suitable where NDAA compliance is not required.

NDAA 889 Compliant - suitable for public sector, local authority, schools and organisations with US supply chain requirements. Standard brands are appropriate for all other commercial installations.

Frequently Asked Questions

Do you only maintain systems you installed?
No. We can often take over support for existing systems, subject to survey and condition.
What is included in a maintenance visit?
That depends on the system, but it can include checks, cleaning, testing, firmware reviews, adjustments and a written report of any issues found.
Can we call you out without a contract?
Yes. We offer ad hoc support as well as planned maintenance arrangements.
Do maintenance visits help with compliance and record keeping?
Yes. Proper maintenance records can be useful for internal reviews, insurers and wider facilities management.
Can you support CCTV, access control and telephony together?
Yes. Many clients prefer one provider that understands how those systems work together on site.