Keeping your security and communications systems running reliably
Keeping your security and communications systems running reliably requires more than a one-off installation. Active Communications offers structured maintenance contracts and responsive ad-hoc support for businesses across Coventry and the Midlands — covering CCTV systems, access control, network infrastructure and VoIP telephony.
We also take on systems installed by other companies. If your previous installer has disappeared, doubled their rates or just isn't responding, call us. We'll carry out an audit first so you know exactly what you're working with before we put our name to it. Our engineers carry common spare parts for Paxton, Synology and the other brands we work with, so most faults get resolved on the first visit.
Frequently Asked Questions
Do you support systems installed by other companies?
Yes. We support CCTV, access control, network and telephony systems regardless of who installed them. We will carry out an initial audit and bring the system up to standard before taking it onto a maintenance contract.
What response times do you offer?
Our maintenance contracts include guaranteed response times -- typically 4 hours for critical faults and next business day for non-critical issues. Emergency response is available for business-critical systems.
What does a maintenance visit include?
Scheduled maintenance visits include camera cleaning and alignment checks, recording verification, firmware updates, access control database review, cable inspection and a written service report.
Can I have a pay-as-you-go arrangement instead of a contract?
Yes. We offer both annual contracts and ad-hoc call-out support. Contracted customers receive priority response and discounted labour rates.